Privacy Policy – KongQuest.Shop

Last updated: September 16, 2025

At KongQuest, we’re not just another online store — we’re a small, passionate team who grew up in the parkour community and want to give back. Everything we create on kongquest.shop is designed with care for our fans, friends and fellow movers. This Privacy Policy explains, in plain language, how we handle your information while keeping your trust at the centre of everything we do.

This policy applies only to your use of kongquest.shop — our dedicated space for clothing, accessories and limited-edition drops. For privacy information relating to our events, workshops or other programs, please refer to the policy on our main website.

By shopping with us or using our website, you agree to the practices described below. We’ve written it to be as clear and honest as possible so you know exactly what happens with your data and why.

 

The Information We Collect

Because we’re a small business, we only ask for the information we genuinely need to get your order to you and to improve our little corner of the internet. Depending on how you interact with us, we may collect:

• Your contact details (name, billing/shipping address, phone number, email) so your order arrives safely.

• Payment details (processed securely by Shopify) so we can complete your purchase.

• Account information (if you create one) such as a username and password to make future shopping easier.

• Transaction history (items you view, save, buy, return or exchange) so we can support you properly and learn what our community loves.

• Any messages you send us — we actually read them! — so we can help you quickly and personally.

• Basic device and usage information (like your browser or IP address) collected automatically through Shopify to keep the website running smoothly.

 

How We Collect It

We collect information in three ways:

• Directly from you when you place an order, sign up for updates, or reach out to us.

• Automatically through your browser when you use our shop (cookies, analytics).

• Through Shopify and trusted service providers who help us with payments, shipping, storage and security.

 

How We Use Your Information

We use your information only to:

• Provide and improve our shop – process orders, arrange shipping, handle returns, and make your shopping experience smooth and personal.

• Stay in touch – send you order updates and occasional heartfelt updates about new products or community projects.

• Keep things safe – protect against fraud, secure payments and keep your account secure.

• Comply with the law – respond to legal requests and uphold our Terms.

We don’t sell your data. We don’t share it for reasons unrelated to delivering your order or improving our community shop.

 

Who We Share It With

Because we’re small, we rely on a few trusted partners to run the shop. We share your information only with:

• Shopify, which hosts our store and processes payments.

• Service providers for shipping, storage, IT support and analytics.

• Marketing partners only to show you our own products (never anyone else’s) and only if permitted by law.

• Others with your consent, like social media integrations you choose to use.

• Authorities if we’re legally required to.

For details on Shopify’s use of your information and your rights, visit the Shopify Consumer Privacy Policy.

 

Children’s Data

Our shop is for adults and older teens. We don’t knowingly collect information from children under the age of majority. If you’re a parent or guardian and believe your child has given us personal information, please contact us and we’ll delete it.

 

Security and Retention

We use reasonable safeguards to protect your information. No system is perfect, but we’re committed to keeping your details as safe as possible.

We keep your personal information only for as long as needed to provide the Services, meet our legal obligations, and support our community ethos.

 

Your Rights and Choices

Depending on where you live, you may have rights to access, correct, delete or receive a copy of your personal information, or to opt out of promotional emails. We’ll respect those rights and respond promptly.

To exercise your rights or preferences, email us at info@kongquest.com.au. We may need to verify your identity to protect your account.

You can also read about your rights under Shopify’s privacy practices at https://privacy.shopify.com/en.

 

Complaints

If you’re unhappy with how we’ve handled your information, please tell us first so we can make it right — community matters to us. If you’re still not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) or your local data protection authority.

 

International Transfers

We may transfer and store your information outside of Australia when using Shopify and our service providers. When we do this, we use lawful safeguards such as Standard Contractual Clauses to protect your data.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or the law. We’ll post the revised version here with an updated “Last updated” date, and provide notice if required by law.

 

Contact Us

We’re always happy to answer questions. You can reach us at:

Email: info@kongquest.com.au

Address: 30 Farm Cove Street, Gregory Hills, NSW 2557, Australia

Phone: +61 403 370 519

Thank You

We’re a small team but we read every message personally. Thank you for trusting us — by supporting this shop you’re helping us keep parkour alive and give back to the community that shaped us.